The effect of accent of service employee on customer...

Managing Service Quality 2011 / 11 Vol. 21; Iss. 6

The effect of accent of service employee on customer service evaluation

Finsterwalder, Jörg, Rao Hill, Sally, Tombs, Alastair
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Volume:
21
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521111185637
Date:
November, 2011
File:
PDF, 253 KB
english, 2011
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