Implementing a TQM Strategy Through Surveying Employee Attitudes and Perceptions:
Clinton, Roy J., Williamson, Stan, Stevens, Robert E.Volume:
1
Language:
english
Journal:
Journal of Customer Service in Marketing & Management
DOI:
10.1300/J127v01n04_03
Date:
November, 1995
File:
PDF, 345 KB
english, 1995