[IEEE 2011 IEEE 2nd International Conference on Software...

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[IEEE 2011 IEEE 2nd International Conference on Software Engineering and Service Science (ICSESS) - Beijing, China (2011.07.15-2011.07.17)] 2011 IEEE 2nd International Conference on Software Engineering and Service Science - The application of Kano model in service quality evaluation of B2C e-commerce sites

Shan Miyuan,, Zhang Xuechang,, Zhou Xin,
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Year:
2011
Language:
english
DOI:
10.1109/icsess.2011.5982327
File:
PDF, 127 KB
english, 2011
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