The Impact of Service Recovery Processes on Consumer Trust and Loyalty in Car Repair Services
dos Santos, Cristiane Pizzutti, Fernandes, Daniel V. H. D.Volume:
8
Language:
english
Journal:
Latin American Business Review
DOI:
10.1080/10978520802084313
Date:
April, 2008
File:
PDF, 1.40 MB
english, 2008