An Empirical Assessment Of The Zeithaml, Berry And...

Service Industries Journal 1998 / 10 Vol. 18; Iss. 4

An Empirical Assessment Of The Zeithaml, Berry And Parasuraman Service Expectations Model

A. Dion, Paul, Javalgi, Rajshekhar, Dilorenzo-Aiss, Janet
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Volume:
18
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069800000042
Date:
October, 1998
File:
PDF, 1.07 MB
english, 1998
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