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[IEEE 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010) - Tokyo, Japan (2010.06.28-2010.06.30)] 2010 7th International Conference on Service Systems and Service Management - Customer's perceived service convenience and customers' service evaluations of the bank's outlets
Xie, Lishan, Peng, Jiamin, Shen, WenguoYear:
2010
Language:
english
DOI:
10.1109/icsssm.2010.5530154
File:
PDF, 100 KB
english, 2010