[IEEE 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011) - Tianjin, China (2011.06.25-2011.06.27)] ICSSSM11 - The antecedence and consequence of customer satisfaction in higher education: A comprehensive model in China
Hu, Zi-xiangYear:
2011
Language:
english
DOI:
10.1109/icsssm.2011.5959448
File:
PDF, 279 KB
english, 2011