Can ISO 9001 improve service recovery?

Industrial Management & Data Systems 2013 / 08 Vol. 113; Iss. 8

Can ISO 9001 improve service recovery?

Honore Petnji Yaya, Luc, Marimon, Frederic, Casadesus, Marti
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Volume:
113
Language:
english
Journal:
Industrial Management & Data Systems
DOI:
10.1108/IMDS-03-2013-0150
Date:
August, 2013
File:
PDF, 269 KB
english, 2013
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