Cross Cultural Service Gap Analysis: Comparing SERVQUAL...

Journal of Foodservice Business Research 2013 / 09 Vol. 16; Iss. 4

Cross Cultural Service Gap Analysis: Comparing SERVQUAL Customers and IPA Mystery Shoppers

Rood, A. Scott, Dziadkowiec, Joanna
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Volume:
16
Language:
english
Journal:
Journal of Foodservice Business Research
DOI:
10.1080/15378020.2013.824266
Date:
September, 2013
File:
PDF, 690 KB
english, 2013
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