Establishing Tolerance Levels for Customer Complaints

Quality Assurance / Good Practice Regulation and Law 2005 / 4 Vol. 11; Iss. 2-4

Establishing Tolerance Levels for Customer Complaints

Rodriguez, Leslie, Magari, Robert
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Volume:
11
Language:
english
Journal:
Quality Assurance: Good Practice, Regulation, and Law
DOI:
10.1080/10529410500280948
Date:
April, 2005
File:
PDF, 255 KB
english, 2005
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