Comparative analysis of experience-oriented customer needs and manufacturer supplies based on the Kano model
Shyu, Jon-Chi, Chang, Wei, Ko, Hsien-TangVolume:
24
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2012.746196
Date:
December, 2013
File:
PDF, 126 KB
english, 2013