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[IEEE 2011 International Conference on Management and Service Science (MASS 2011) - Wuhan, China (2011.08.12-2011.08.14)] 2011 International Conference on Management and Service Science - Integration Model and Approach to Quality Management
Ma, Yizhong, Liu, LipingYear:
2011
Language:
english
DOI:
10.1109/icmss.2011.5998221
File:
PDF, 215 KB
english, 2011