A transactional model of forgiveness in the service failure...

Journal of Services Marketing 2011 / 08 Vol. 25; Iss. 5

A transactional model of forgiveness in the service failure context: a customer‐driven approach

Tsarenko, Yelena, Rooslani Tojib, Dewi
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Volume:
25
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876041111149739
Date:
August, 2011
File:
PDF, 362 KB
english, 2011
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