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[IEEE 2009 International Conference on Management and Service Science (MASS) - Beijing, China (2009.09.20-2009.09.22)] 2009 International Conference on Management and Service Science - Service Recovery's Influence on Perceived Justice and Relationship Quality
Liu, Dan, Liu, Xiao-xue, Zhang, Xiang-ganYear:
2009
Language:
english
DOI:
10.1109/icmss.2009.5301472
File:
PDF, 403 KB
english, 2009