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[IEEE 2011 International Conference on Management and Service Science (MASS 2011) - Wuhan, China (2011.08.12-2011.08.14)] 2011 International Conference on Management and Service Science - The Impact of Service Quality, Customer Satisfaction and Customer Loyalty in the Travel Agency Sector: Moderating Effect of Perceived Value
Kuo, Nien-Te, Chang, Kuo-Chien, Lai, Chia-Hui, Cheng, Yi-SungYear:
2011
Language:
english
DOI:
10.1109/icmss.2011.5998716
File:
PDF, 304 KB
english, 2011