Service employees' willingness to report complaints scale:...

Journal of Business Research 2015 / 03 Vol. 68; Iss. 3

Service employees' willingness to report complaints scale: Cross-country application and replication

Walsh, Gianfranco, Northington, William Magnus, Hille, Patrick, Dose, David
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Volume:
68
Language:
english
Journal:
Journal of Business Research
DOI:
10.1016/j.jbusres.2014.09.013
Date:
March, 2015
File:
PDF, 330 KB
english, 2015
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