Service Climate, Employee Identification, and Customer...

Journal of Hospitality & Leisure Marketing 2006 / 02 Vol. 13; Iss. 3-4

Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings

Solnet, David, Paulsen, Neil
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Volume:
13
Language:
english
Journal:
Journal of Hospitality & Leisure Marketing
DOI:
10.1300/J150v13n03_02
Date:
February, 2006
File:
PDF, 692 KB
english, 2006
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