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AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL
PHUNG-DUC, TUAN, KAWANISHI, KEN'ICHIVolume:
31
Language:
english
Journal:
Asia-Pacific Journal of Operational Research
DOI:
10.1142/s0217595914400089
Date:
April, 2014
File:
PDF, 1.17 MB
english, 2014