Applying SERVQUAL to Web sites: an exploratory study

International Journal of Quality & Reliability Management 2003 / 11 Vol. 20; Iss. 8

Applying SERVQUAL to Web sites: an exploratory study

van Iwaarden, Jos, van der Wiele, Ton, Ball, Leslie, Millen, Robert
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Volume:
20
Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/02656710310493634
Date:
November, 2003
File:
PDF, 256 KB
english, 2003
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