Customer satisfaction: Keeping tabs on the issues that...

Total Quality Management 2001 / 01 Vol. 12; Iss. 1

Customer satisfaction: Keeping tabs on the issues that matter

Pothas, Anne-Marie, De Wet, Andries G., De Wet, Johannes Marthinus
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Volume:
12
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120020010110
Date:
January, 2001
File:
PDF, 227 KB
english, 2001
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