How disconfirmation, perception and actual waiting times...

How disconfirmation, perception and actual waiting times impact customer satisfaction

Davis, Mark M., Heineke, Janelle
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Volume:
9
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564239810199950
Date:
March, 1998
File:
PDF, 241 KB
english, 1998
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