![](/img/cover-not-exists.png)
Sharing the Responsibility for Service Failure with Customers: The Effects of Informed Choice and Outcome Foreseeability on Customer Loyalty and Exit
Cranage, David A., Sujan, Harish, Godbey, GeoffreyVolume:
13
Language:
english
Journal:
Journal of Hospitality & Leisure Marketing
DOI:
10.1300/J150v13n03_11
Date:
February, 2006
File:
PDF, 1.42 MB
english, 2006