Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure
Gabbott, M., Tsarenko, Y., Wai Hoe Mok,Volume:
14
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670510391078
Date:
May, 2011
File:
PDF, 253 KB
english, 2011