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Measuring Service Quality in a Corporatised Public Sector Environment
McFadyen, Karen, Harrison, Jennifer L., Kelly, Stephen J., Scott, DonaldVolume:
9
Language:
english
Journal:
Journal of Nonprofit & Public Sector Marketing
DOI:
10.1300/J054v09n03_03
Date:
September, 2001
File:
PDF, 490 KB
english, 2001