The Customer Orientation of Service Workers: Personality Trait Effects on Self- and Supervisor Performance Ratings
Brown, Tom J., Mowen, John C., Donavan, D. Todd, Licata, Jane W.Volume:
39
Language:
english
Journal:
Journal of Marketing Research
DOI:
10.1509/jmkr.39.1.110.18928
Date:
February, 2002
File:
PDF, 90 KB
english, 2002