From satisfaction to delight: a model for the hotel...

From satisfaction to delight: a model for the hotel industry

Torres, Edwin N., Kline, Sheryl
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Volume:
18
Language:
english
Journal:
International Journal of Contemporary Hospitality Management
DOI:
10.1108/09596110610665302
Date:
June, 2006
File:
PDF, 262 KB
english, 2006
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