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A holistic model for total quality service
Sureshchandar, G.S., Rajendran, Chandrasekharan, Anantharaman, R.N.Volume:
12
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230110405299
Date:
October, 2001
File:
PDF, 450 KB
english, 2001