![](/img/cover-not-exists.png)
New service development maturity model
Jin, Dayu, Chai, Kah-Hin, Tan, Kay-ChuanVolume:
24
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/MSQ-10-2012-0134
Date:
January, 2014
File:
PDF, 436 KB
english, 2014