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An empirical investigation of the mediating role of relationship marketing skills on the relationship between customer satisfaction and customer loyalty
Akroush, Mamoun N., ELSamen, Amjad A. AbuVolume:
7
Year:
2012
Language:
english
Journal:
International Journal of Internet Marketing and Advertising
DOI:
10.1504/IJIMA.2012.044956
File:
PDF, 294 KB
english, 2012