Customer satisfaction and business performance: a...

Journal of Services Marketing 2011 / 02 Vol. 25; Iss. 1

Customer satisfaction and business performance: a firm‐level analysis

Williams, Paul, Naumann, Earl
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Volume:
25
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876041111107032
Date:
February, 2011
File:
PDF, 363 KB
english, 2011
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