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Consumer Comfort in Service Relationships: Measurement and Importance
Spake, Deborah F., Beatty, Sharon E., Brockman, Beverly K., Crutchfield, Tammy NealVolume:
5
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670503005004004
Date:
May, 2003
File:
PDF, 134 KB
english, 2003