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Consumer emotional intelligence and its effects on responses to transgressions
Ahn, Hongmin, Sung, Yongjun, Drumwright, Minette E.Volume:
27
Language:
english
Journal:
Marketing Letters
DOI:
10.1007/s11002-014-9342-x
Date:
June, 2016
File:
PDF, 274 KB
english, 2016