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Service quality in the banking sector in an emerging economy: a consumer survey
Yavas, Ugur, Bilgin, Zeynep, Shemwell, Donald J.Volume:
15
Language:
english
Journal:
International Journal of Bank Marketing
DOI:
10.1108/02652329710184442
Date:
November, 1997
File:
PDF, 244 KB
english, 1997