On measurement of customer satisfaction

Total Quality Management 1992 / 01 Vol. 3; Iss. 2

On measurement of customer satisfaction

Kristensen, Kai, Kanji, Gopal K., DahlGaard, Jens J.
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Volume:
3
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544129200000013
Date:
January, 1992
File:
PDF, 325 KB
english, 1992
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