Cutting Corners and Working Overtime: Quality Erosion in...

Management Science 2001 / 07 Vol. 47; Iss. 7

Cutting Corners and Working Overtime: Quality Erosion in the Service Industry

Oliva, Rogelio, Sterman, John D.
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Volume:
47
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.47.7.894.9807
Date:
July, 2001
File:
PDF, 351 KB
english, 2001
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