Assessing customer focus using the EFQM Excellence Model: a...

Assessing customer focus using the EFQM Excellence Model: a local government case

Jacobs, Brian, Suckling, Steven
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Volume:
19
Language:
english
Journal:
The TQM Magazine
DOI:
10.1108/09544780710756250
Date:
June, 2007
File:
PDF, 217 KB
english, 2007
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