The effects of respect and rapport on relationship quality...

The effects of respect and rapport on relationship quality perception of customers of small healthcare firms

Oly Ndubisi, Nelson, Haryati Shaikh Ali, Siti, Oly Ndubisi, Nelson
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Volume:
23
Language:
english
Journal:
Asia Pacific Journal of Marketing and Logistics
DOI:
10.1108/13555851111120452
Date:
March, 2011
File:
PDF, 248 KB
english, 2011
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