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Bank Service Quality (BSQ) Index
Abdullah, Firdaus, Suhaimi, Rosita, Saban, Gluma, Hamali, JamilVolume:
28
Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/02656711111132571
Date:
May, 2011
File:
PDF, 343 KB
english, 2011