Customer Complaints and Organizational Responses: A Study...

Journal of Hospitality & Leisure Marketing 2004 / 08 Vol. 11; Iss. 2-3

Customer Complaints and Organizational Responses: A Study of Hotel Guests in Northern Cyprus

Yavas, Ugur, Karatepe, Osman M., Babakus, Emin, Avci, Turgay
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Volume:
11
Language:
english
Journal:
Journal of Hospitality & Leisure Marketing
DOI:
10.1300/j150v11n02_04
Date:
August, 2004
File:
PDF, 714 KB
english, 2004
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