The role of meta-perceptions in customer complaining...

European Journal of Marketing 2014 / 07 Vol. 48; Iss. 7/8

The role of meta-perceptions in customer complaining behavior

Tojib, Dewi, Khajehzadeh, Saman
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Volume:
48
Language:
english
Journal:
European Journal of Marketing
DOI:
10.1108/EJM-11-2012-0638
Date:
July, 2014
File:
PDF, 377 KB
english, 2014
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