[IEEE 2014 Fifth International Conference on Next Generation Networks and Services (NGNS) - Casablanca, Morocco (2014.5.28-2014.5.30)] 2014 International Conference on Next Generation Networks and Services (NGNS) - Role of social networks and paperless citizens' claims processing in strengthening democracy in the Arab world: The case of Morocco: Towards a CIRM ∗ across the state

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