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Successful implementation of CRM in luxury hotels: determinants and measurements
Sarmaniotis, Christos, Assimakopoulos, Costas, Papaioannou, EugeniaVolume:
8
Language:
english
Journal:
EuroMed Journal of Business
DOI:
10.1108/EMJB-06-2013-0031
Date:
July, 2013
File:
PDF, 294 KB
english, 2013