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[IEEE 2011 International Conference on Business Management and Electronic Information (BMEI) - Guangzhou, China (2011.05.13-2011.05.15)] 2011 International Conference on Business Management and Electronic Information - Case study on IT service management process evaluation framework based on ITIL
Min Liu,, Zhiheng Gao,, Weiping Luo,, Jiangping Wan,Year:
2011
Language:
english
DOI:
10.1109/icbmei.2011.5917881
File:
PDF, 76 KB
english, 2011