Complaining customers, service recovery and continuous...

Managing Service Quality 1998 / 02 Vol. 8; Iss. 1

Complaining customers, service recovery and continuous improvement

Eccles, Gavin, Durand, Philip
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Volume:
8
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529810199421
Date:
February, 1998
File:
PDF, 167 KB
english, 1998
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