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Can service quality predict customer satisfaction and behavioral intentions in the sport tourism industry? An application of the SERVQUAL model in an outdoors setting
Kouthouris, Charilaos, Alexandris, KonstantinosVolume:
10
Language:
english
Journal:
Journal of Sport & Tourism
DOI:
10.1080/14775080500223165
Date:
January, 2005
File:
PDF, 715 KB
english, 2005