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The impact of customer participation and service expectation on Locus attributions following service failure
Rebecca Yen, HsiuJu, Gwinner, Kevin P., Su, WanruVolume:
15
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230410523312
Date:
February, 2004
File:
PDF, 290 KB
english, 2004