The impact of customer participation and service...

The impact of customer participation and service expectation on Locus attributions following service failure

Rebecca Yen, HsiuJu, Gwinner, Kevin P., Su, Wanru
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
15
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230410523312
Date:
February, 2004
File:
PDF, 290 KB
english, 2004
Conversion to is in progress
Conversion to is failed