The impact of service climate and service provider...

The impact of service climate and service provider personality on employees' customer‐oriented behavior in a high‐contact setting

Mechinda, Panisa, Patterson, Paul G.
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Volume:
25
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876041111119822
Date:
April, 2011
File:
PDF, 345 KB
english, 2011
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