The power of TQM: analysis of its effects on profitability, productivity and customer satisfaction
Tanninen, Kati, Puumalainen, Kaisu, Sandström, JaanaVolume:
21
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783360903549949
Date:
February, 2010
File:
PDF, 137 KB
english, 2010