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Responses to other similar customers in a service setting – analyzing the moderating role of perceived performance risk
Dorothea Brack, Anna, Benkenstein, MartinVolume:
28
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-05-2012-0089
Date:
May, 2014
File:
PDF, 348 KB
english, 2014