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Distinctive features of service performance measurement
Jääskeläinen, Aki, Laihonen, Harri, Lönnqvist, AnttiVolume:
34
Language:
english
Journal:
International Journal of Operations & Production Management
DOI:
10.1108/IJOPM-02-2013-0067
Date:
October, 2014
File:
PDF, 379 KB
english, 2014